Company
How to Order
From brief to shipment in six steps — with the terms, payment and documents set out in advance.
How a first order works
Send a brief, approve up to 3 free samples, confirm the pack and artwork, pay the deposit, and we produce, inspect and ship with the export documents for your destination. MOQ is 100 pcs per SKU; lead time and price are confirmed in the quotation.
- Brief
Action: Products, quantity per SKU, destination, Incoterm and branding.
Result: A like-for-like quotation. - Samples
Action: Up to 3 free samples; you cover the courier.
Result: An approved physical reference. - Pack and artwork
Action: Pack format, barcode and artwork approved on a mockup.
Result: A pack that matches the order. - Deposit
Action: 30% deposit on a stock-packaging order, 50% when the order carries your own label or printed box, balance against shipping documents. Air shipments are settled in full before the goods are handed over at the airport.
Result: Production scheduled. - Production and inspection
Action: Moisture, mould, size, colour, attachments and pack checked.
Result: Goods released with a moisture record. - Shipping and documents
Action: Loading, documents and balance payment.
Result: A shipment that clears customs.
Order terms
| Order detail | Planning information |
|---|---|
| MOQ | 100 pcs per SKU. Mixed-SKU first orders are possible; the minimum applies to each SKU in the order. |
| Private label | Labels, hang tags, kraft sleeves, printed boxes, bundle sets and barcodes are available. The minimum for printed packaging depends on the pack format and print method and is confirmed in the quote, together with a mockup for approval before production. |
| Samples | 3 free samples per request. The buyer covers the courier cost. We confirm the selection and the courier cost before dispatch. Custom prototypes are quoted separately on timing and cost. |
| Production lead time | Production lead time depends on the SKU mix, the quantity and whether the order carries your own packaging. It is confirmed in the quotation, after sample, artwork and order approval. Production time is not an arrival date: sea transit, customs clearance and inland delivery come on top. |
| Payment | 30% deposit on a stock-packaging order, 50% when the order carries your own label or printed box, balance against shipping documents. Air shipments are settled in full before the goods are handed over at the airport. |
| Incoterms | EXW, FCA, FOB, CIF, DAP and DDP are quoted; always name the place with the term. FCA is the correct term for an air shipment — FOB is not. DDP suits a first-time importer who would rather not handle customs, though import VAT is usually not recoverable that way; DAP suits a VAT-registered buyer. |
| Export documents | Commercial Invoice, Packing List, Bill of Lading or Air Waybill, Certificate of Origin (the form depends on the destination — EUR.1 for the EU under the EVFTA, Form B as standard), and a Phytosanitary Certificate and Fumigation Certificate where the destination requires them. Batch moisture readings are available on request. Laboratory testing is arranged separately on request. |
| Shipping | Confirm destination, Incoterm with named place, transport mode and the shipment-specific document list. Freight is not included unless stated in the quotation. |
Buyer questions
What is the MOQ?
100 pcs per SKU. Mixed-SKU first orders are possible; the minimum applies to each SKU in the order.
Are samples free?
3 free samples per request. The buyer covers the courier cost. We confirm the selection and the courier cost before dispatch. Custom prototypes are quoted separately on timing and cost.
What payment methods and terms do you use?
Bank transfer (T/T). 30% deposit on a stock-packaging order, 50% when the order carries your own label or printed box, balance against shipping documents. Air shipments are settled in full before the goods are handed over at the airport.
Which Incoterms do you work with?
EXW, FCA, FOB, CIF, DAP and DDP are quoted; always name the place with the term. FCA is the correct term for an air shipment — FOB is not. DDP suits a first-time importer who would rather not handle customs, though import VAT is usually not recoverable that way; DAP suits a VAT-registered buyer.
Can you do private-label packaging?
Labels, hang tags, kraft sleeves, printed boxes, bundle sets and barcodes are available. The minimum for printed packaging depends on the pack format and print method and is confirmed in the quote, together with a mockup for approval before production.
What is the lead time?
Production lead time depends on the SKU mix, the quantity and whether the order carries your own packaging. It is confirmed in the quotation, after sample, artwork and order approval. Production time is not an arrival date: sea transit, customs clearance and inland delivery come on top.
Do you ship to the US and EU?
Yes. Tell us the destination and Incoterm; the document list is confirmed per destination.
Can you provide testing or certificate copies?
Laboratory testing of a named product can be arranged on request and is quoted separately. Example shipping documents can be shared with customer details redacted.
Can I send a third-party inspector?
Yes. Inspection before loading is welcome; arrange it with the order.